What are your shipping options and delivery times?

We offer multiple shipping options to meet your needs:

• Free Standard Shipping: 5-7 business days on orders over $500
• Express Shipping: 2-3 business days
• Next-Day Delivery: Available in select areas

All orders are fully insured and include tracking information sent to your email.

Do you ship internationally?

Currently, we ship within the continental United States. International shipping to Canada and select countries is coming soon. Sign up for our newsletter to be notified when international shipping becomes available.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account and viewing your order history.

What if my order arrives damaged?

All shipments are fully insured. If your order arrives damaged, please contact us within 48 hours with photos. We'll arrange for a replacement or full refund immediately.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay. We also offer financing options through Affirm for orders over $500.

Can I modify or cancel my order?

Orders can be modified or cancelled within 2 hours of placement. After that, orders enter our fulfillment process. Please contact us immediately at support@thelawnmarket.com if you need to make changes.

Do you offer financing options?

Yes! We partner with Affirm to offer flexible financing on orders over $500. Choose from 3, 6, or 12-month payment plans at checkout. Approval is instant and won't affect your credit score.

Is my payment information secure?

Absolutely. We use industry-standard SSL encryption and are PCI DSS compliant. We never store your complete credit card information on our servers.

Are your products suitable for professional landscapers?

Yes! Our premium equipment is designed for both professional landscapers and discerning homeowners who demand commercial-grade quality. All products meet or exceed professional standards.

Do you offer product warranties?

All products come with manufacturer warranties ranging from 1-5 years depending on the item. Extended warranty options are available at checkout for additional peace of mind.

How do I choose the right equipment for my needs?

Each product page includes detailed specifications and recommended use cases. You can also contact our expert team for personalized recommendations based on your lawn size, terrain, and specific needs.

Do you offer product demonstrations or tutorials?

Yes! Many of our products include video tutorials and setup guides. Check the product page or our YouTube channel for detailed demonstrations.

Are replacement parts available?

Yes, we stock replacement parts for all equipment we sell. Contact us with your product model number and we'll help you find the exact parts you need.

What is your return policy?

We offer a 30-day satisfaction guarantee. Products must be unused, in original packaging with all accessories and documentation. Free return shipping is provided for defective items.

How do I start a return?

Log into your account, go to Order History, and click 'Request Return' next to the item. You'll receive a prepaid return label via email within 24 hours.

How long do refunds take?

Refunds are processed within 3-5 business days of receiving your return. The credit will appear on your original payment method within 5-10 business days depending on your bank.

Can I exchange an item for a different size or model?

Yes! Contact us before returning and we'll arrange a direct exchange. We'll ship the replacement as soon as we receive your return.

What items cannot be returned?

For safety and hygiene reasons, we cannot accept returns on opened chemicals, fertilizers, or personalized/custom-ordered items. All other products are eligible for return within 30 days.

How can I contact customer support?

Our support team is available Monday-Friday 9am-6pm EST:

• Email: support@thelawnmarket.com (24-hour response time)
• Phone: Available in your account dashboard
• Live Chat: Click the chat icon in the bottom right corner

Do you offer installation or setup services?

While we don't provide direct installation, we partner with certified professionals in most areas. Contact us for local installer recommendations.

What if I need help with a product after purchase?

Our support team is here for the lifetime of your product. We provide troubleshooting, maintenance tips, and technical support at no charge.

Do you offer bulk or commercial pricing?

Yes! We offer special pricing for landscaping businesses, property management companies, and bulk orders. Contact our commercial sales team for a custom quote.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, view order history, and receive exclusive offers.

How do you protect my personal information?

We take privacy seriously. Your data is encrypted, never sold to third parties, and used only to fulfill your orders and improve your shopping experience. View our full Privacy Policy for details.

How do I update my account information?

Log into your account and click 'Account Settings' to update your email, password, shipping addresses, and payment methods.